Retail Sales and Service Manager

 

Link to apply: http://www.minnesotanonprofits.org/job-details?id=142406

Primary Duties

The Retail Sales and Service Manager will be responsible for managing Cycles for Change’s newly relocated and expanded retail sales and service bike shop at 2010 26th Avenue South in the Seward neighborhood of Minneapolis. The Retail Sales and Service Manager will lead a team of 3-5 bike mechanics and sales associates and will be responsible for work-flow, quality assurance, shop processes, staff training/development, and the successful repair of bicycles for customers and used bikes for the sales floor.

We are looking for a proactive leader to contribute to the growth and retail success of this new location. The Retail Sales and Service manager should have solid management and communication skills, a strong background (ideally at least 3 years) in the bike industry, and the ability to teach, train, supervise, and develop staff.

We are additionally seeking someone with a strong background in social justice work who can center femme/trans/women, black indigenous and people of color communities, immigrant communities, and youth in our work. C4C is explicitly focused on building with communities most impacted by structural injustices. Femme/trans/women, black, indigenous, and people of color are strongly encouraged to apply.

This position is expected to be approximately 80% directly working in the shop on sales, customer service, bike repair, and other day-to-day shop operations; and 20% management/administrative (hiring, scheduling, supervising, etc).

Specific responsibilities are in the following areas:

Bike Shop Operations
The Minneapolis Retail Sales and Service Manager is responsible for leading a team of 3-5 sales and service associates in all retail sales and service functions, including:
• Working with retail mechanics to ensure ongoing repair of used bikes for the sales floor
• Managing customer repairs including intake, parts ordering, and repair completion
• Building a strong culture of quality control and safety for all service repair and used bicycles leaving C4C’s service department
• Managing the rollout of a line of new bikes on C4C’s retail floor
• Ensuring quality customer service for all customers coming through the doors
• Maintaining a selection of relevant inventory to meet customer purchase and repair needs as well as special orders
• Maintain a clean and well organized retail bike shop
• In partnership with C4C Executive Director, working to develop budgets, evaluate progress towards sales goals, and evaluate and maximize profitability of retail operations

Managing a Minneapolis Retail Shop Team
One of the key responsibilities of the Minneapolis Retail Sales and Service Manager is to supervise 3-5 sales and service associates in performing all bike shop tasks. This includes:
• Intentionally cultivate a positive work environment and team atmosphere in the Minneapolis retail department
• Develop, maintain, and update job descriptions for employees in their department
• Provide regular feedback to staff to ensure successful performance
• Facilitate regular retail team meetings as well as individually check in with staff as needed.
• Interview, hire, and train candidates for open retail service and sales positions.
• Support the organization’s efforts to integrate racial and gender justice into all aspects of the organization’s operations – including hiring and promotions and supporting the advancement of femme/trans/women, black, indigenous and people of color, immigrants, and youth within the organization.
• Working with C4C’s Youth Programs Manager, support the training and integration of youth apprentices into C4C’s retail department

Organizational Support and Leadership
The Minneapolis Retail Sales and Service Manager is a key member of C4C’s staff and is responsible for supporting the organization’s mission as a whole. This includes:
• Actively participating in weekly all-staff meetings and ensuring the active participation of all retail team members
• Integrating Minneapolis retail department staff in with all staff at C4C and supporting effective communication and interactions between departments
• Supporting retail profitability so that retail profits can support program expansion
• Supporting the organization and the Minneapolis location in an active effort to center black, indigenous, and people of color communities; femme/trans/women; immigrants; and youth in all areas of operations.

Note: All applications will be considered. If you’re wondering if you should apply, feel free to contact us with questions.

Experience

• Experience – preferably at least three years – in a professional bike shop environment
• Technical expertise and the ability to service a wide range of bicycles (industry
• certification is not required but will be viewed as a plus)
• Rich product knowledge of bicycles, components, and accessories
• Commitment to social, racial, gender, and environmental justice and an ability to speak effectively about how bicycling intersects with other social justice movements
• Strong interpersonal skills for positive staff interactions and top-notch customer service
• Enthusiasm for serving a wide range of customers (brand new riders to seasoned
• cyclists)
• Team management and conflict resolution skills
• Proven ability to manage a team
• Commitment to bicycles as a form of healthy, sustainable, and empowering transportation and recreation
• Ability to speak Spanish, Somali, Amharic, and/or Oromo a plus

 

Link to apply: http://www.minnesotanonprofits.org/job-details?id=142406